FAQ

Can I subscribe as a customer?

Is your company interested in becoming a customer? You can subscribe online. Once your subscription is processed, you will receive a confirmation by e-mail. After that, you are ready to purchase. Of course you can also contact us to discuss the subscription.

In order to buy at BIOWORLD Europe, we do need the following information:

  • Company details
  • Contact information
  • Shipping details
  • Accounting details

How do I place an order?

Orders can be placed (once subscribed) through the webshop or via e-mail.

Can consumers also order on BIOWORLD Europe?

No, BIOWORLD Europe has no consumer’s web store. We do not offer business to customer services. We are a wholesale company.

If you are really looking for a specific BIOWORLD Europe item, you can contact us and we will try to forward you to the nearest local store / web store.

Can I buy from all over the world?

We sell throughout Europe and beyond. If your company is located in Europe, Asia or Africa it is likely that you are able to do business with us. There are restricted areas for some licenses, so it is possible that we can’t ship a certain brand to your region. Your dedicated Account Manager will be able to inform you about exceptions.

Will I be charged for VAT?

All prices quoted on the website are excluding 21 % VAT

Inside of Europe, you will not be charged if you are VAT registered and provide us your company registration number. But you will be charged if you are not VAT registered.

Outside of Europe no VAT company registration number is required.

Orders within the Netherlands will be charged VAT, according to law and regulations.

What are the shipping terms?

DHL and DPD are our delivery partners. The customer is responsible for the delivery costs.

There might be special delivery conditions for your destination. If that’s the case for your company, you will be contacted to discuss the shipping terms.

How long does the delivery take?

Depending on the destination - from the point of dispatch - delivery takes respectively:

  • 2-3 working days for Belgium, The Netherlands, Luxembourg
  • 3-5 Working days to the United Kingdom, France and Germany
  • 5-15 Working days to other destinations

Do you accept returns?

Normally we only accept return requests if the item was sent incorrectly or was received damaged upon receipt. Prior to sending the item back, the return request must be authorized.

Do you have a minimum order?

The minimum order value is € 200.-

There is no minimum amount of products. You can order single pieces or any available quantity.

Do you drop ship orders?

No, we do not.

Are all of your products officially licensed?

Yes, all of our products are officially licensed.

Where can I find information about sizes?

You can find our size charts in the support section of our footer.  

What happens when a product is sold out?

When an item is close to being sold out, the purchasing department will determine if re-ordering is profitable. Once an item is re-ordered, the estimated time of arrival is noted at the web shop’s product page. It’s possible to place backorders for these items. If items won’t be back in stock, it will not be possible to place a backorder and the item will be removed from the page.

Is it possible to preorder?

New items will be open for pre-order as soon as they appear on our web shop. The estimated time of arrival is noted at the web shop’s product page.

Where can I find the newest items?

You can check the new arrivals section on the homepage of our webshop. If you subscribe to our newsletter, we will also keep you informed of our newest collection.

Does BIOWORLD Europe provide promotional material?

It is possible to discuss your wishes for promotional material with your account manager.

Does BIOWORLD Europe provide product feeds?

XML product feeds will be available at our web shop soon.

Does BIOWORLD Europe provide illustrations?

It is possible to discuss your wishes for illustration material with your account manager.